Privacy Policy

Last reviewed: November 2025

(“FoodPile”, “we”, “us”, “our”) is a digital marketplace for food item/groceries purchases and delivery. We take data protection and privacy seriously to ensure that our clients and subscribers' privacy are adequately guaranteed and protected.

This Privacy Policy describes our policies regarding the collection, use, and disclosure of the information we collect from and about you when you use our Service, and the choices you have associated with that data. By using our platform or accepting this Privacy Policy, you expressly consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy. This Policy is incorporated into and subject to our Terms and Conditions.

We may modify and update this Privacy Policy at any time without prior notice and will post the revised version on the website. Your continued access or use after such revision constitutes acceptance of the revised Privacy Policy. Where we decide the purpose or means by which your personal data supplied through this site is processed, we act as the “controller”. We will comply with all applicable data protection laws, including the Nigeria Data Protection Act, 2023. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE PLATFORM.

FoodPile collects information you provide directly to us. We process your information when necessary to provide the Services you request (including when you accept our Terms and Conditions), where we have your consent, or where we have a legitimate interest (e.g., security, testing, maintenance, enhancement, analytics, research, and reporting). Without certain information, we may not be able to provide requested Services or your use may be limited.

1.1 Information You Provide

• Contact, Account, and Profile: first name, last name, phone number, postal address, email address, date of birth, profile photo, and similar details depending on features used.
• Identity Information: where appropriate and per applicable laws, an image of your government-issued ID (e.g., passport, national ID, driver’s license), plus verification details such as date of birth, address, email, phone number, digital identity, and/or a selfie.
• Payment Transaction Information: payment account details, credit/debit card details, bank account info, payment method used, transaction date/time, amount, method expiration, billing postal code, PayPal email, IBAN, physical address, and other relevant transaction details. A trusted third‑party processor collects and stores payment information on our behalf and is responsible for its security.

1.2 Optional Information

• Gender, preferred language(s), city, personal description, and other profile details you choose to share.
• Payment instrument or contact information belonging to another person (you certify that you have permission and have shared this Privacy Policy with them).
• Support data (e.g., permissible call recordings/transcripts, support chats/messages) for customer support, investigation, and process improvement.
• Other information you submit in forms, surveys, promotions, community forums, contacts you import, address and/or geolocation, business information, or experience shared with us (which may include health information if you choose to provide it).

1.3 Information Collected Automatically

• Geolocation inferred from IP, device GPS, or other device data, subject to your settings/permissions.
• Usage: searches, bookings, added services, access dates/times, pages/content viewed, links, and similar activity (even if not logged in).
• Device: IP address, hardware/software data, device events, unique identifiers, crash data, read receipts.
• Cookies and similar technologies(see our Cookies notice where applicable).

1.4 Information from Third Parties

Where permitted by law, we may receive personal information from third‑party applications, background information providers, referrals, complainants, and financial institutions. This can include references, demographics, or fraud‑prevention and safety data from service providers, partners, or government authorities.

1.5 Use of Data

• Enable access to the FoodPile Platform and payments
• Facilitate communication and engagement
• Process and respond to your requests
• Administer and maintain the website
• Notify you about changes
• Provide customer care and support
• Improve our services via analytics
• Monitor usage and detect, prevent, and address technical issues
• Protect our Services and users
• Marketing and promotional purposes (per applicable law)
• Create and manage user accounts
• Curate customer feedback and testimonials
• Manage customer experience and safeguard the community
• Enforce Terms of Use

We may also collect, use, and share aggregated or anonymized information for any purpose permitted under applicable law.

We typically process your information where:

• You have given consent;
• It is necessary to perform our responsibilities under a contract with you;
• We must comply with legal obligations; or
• It is necessary for our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

You can link your FoodPile account to third‑party services (e.g., social networks). When connected, we may receive/share certain information for fraud prevention, security investigations, and risk assessments. Some linked data may be shown on your public profile based on your settings. We may also share reservation/order details with partners.

Our platform may include links to third‑party services we do not control (e.g., Google Maps, PayPal). If you use these services, you share information directly with them and their privacy policies apply. We recommend reviewing their privacy policies to understand their practices.

We implement and update administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, destruction, or alteration. While we use commercially acceptable means to protect Personal Data, no method of electronic transmission or storage is 100% secure. You are responsible for selecting secure passwords and protecting your credentials.

If you have questions about security on our Services, contact support@foodpile.shop.

Your information may be transferred to and processed on computers outside your state or country, including Nigeria, where data protection laws may differ. We collect data when required to provide services, when legitimate interests are not overridden, with your consent, or where required by law.

International Transfers

Personal information may be stored and/or processed where we or our partners, affiliates, and providers maintain facilities. Such locations may not have the same data protection laws as your country. Where we transfer personal information to third parties in other countries: (i) transfers will comply with applicable law; and (ii) we will protect the information in accordance with this Policy.

Questions about the legal basis for collection and use can be directed to support@foodpile.shop.

We may disclose personal information to:

• Third‑party service providers (e.g., IT, hosting, storage, e‑billing, advertisers, analytics) to enable them to provide their services.
• Our employees, contractors, and related entities.
• Existing or potential agents or business partners.
• Sponsors or promoters of competitions, sweepstakes, or promotions.
• Courts, tribunals, regulators, and law enforcement as required by law, in connection with legal proceedings, or to establish, exercise, or defend legal rights.
• Third parties (including agents/sub‑contractors) assisting with information, products, services, or direct marketing.

We may disclose Personal Data in good faith where we believe such action is necessary and lawful.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent/guardian and become aware that a child has provided us with Personal Data, please contact us. If we learn that we have collected such data without appropriate consent, we will take steps to remove it.

Subject to applicable laws (including the Nigeria Data Protection Act, 2023), you may have rights to access, rectify, erase, restrict, object to processing, data portability, and withdraw consent. You may also lodge a complaint with a statutory authority. To exercise these rights, contact support@foodpile.shop. We will respond in accordance with applicable law.

You may opt‑out of direct marketing or profiling for marketing by writing to support@foodpile.shop. If you do not allow us to collect or process required personal information, or if you withdraw consent for required purposes, you may be unable to access or use services dependent on that information.

Our Services may contain links to other sites (e.g., social media) not operated by us. If you click a third‑party link, you will be directed to that site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third‑party sites or services. Their collection and use of your information is subject to their policies, not this Policy.

We may update this Privacy Policy from time to time. We will post the new Policy on this page and, where appropriate, display a prominent notice on our website. We will also update the effective or review date. Please review this page periodically for updates.

If you have queries or concerns about the processing of your information, email us at support@foodpile.shop. We will address your concerns in accordance with applicable law.

If you have any questions about this Privacy Policy, please contact us by email at support@foodpile.shop.